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Terms & Conditions

Last updated at 03/11/2025

1. Agreement and Acceptance

These Terms & Conditions (“Agreement”) are a legally binding agreement between you (“Client”, “you”, “your”) and GoAuto (including its affiliates) (“we”, “our”, “us”). By accessing or using our websites (www.goauto.ai, pulse.goauto.ai, genia.goauto.ai) or any of our Services (Flow, SMS campaigns, email outreach, lead-nurturing workflows) you agree to be bound by this Agreement. If you do not agree, you may not use the Services.

2. Services

We provide AI-powered solutions including but not limited to:

    • Flow for lead capture, support and return handling (GoAuto Flow / Genia)

    • SMS & Email campaign builder and conversation platform (GoAuto Pulse)

    • Multi-channel outreach (GoAuto Engage)

We will provide the Services in accordance with the applicable details our team provides (onboarding, pricing, service level, etc). We may change, suspend or discontinue any Service (or part of it) at any time, with or without notice.

3. Client responsibilities

  • You shall comply with all applicable laws, regulations and third-party rights in your use of the Services (including data-protection laws, CAN-SPAM, TCPA, GDPR, etc).

  • You shall only import or contact leads/data for which you have lawful permission or consent to send messages.

  • You shall not use the Services for illegal, abusive or harmful purposes (e.g., spamming, phishing, harassment).

  • You shall preserve confidentiality of your login credentials and be responsible for all activity under your account.

  • You agree to provide accurate information and keep your account details up to date.

4. Fees and payment

Fees (subscription, campaign credits, services) will be as set out in our pricing schedule or engagement letter. You agree to pay all applicable charges in a timely manner. Fees are non-refundable unless otherwise stated. We reserve the right to suspend or terminate your account for non-payment.

5. Intellectual Property

  • We (and our licensors) own all intellectual property rights in the Services, software, platform, documentation and website content.

  • You grant us a licence to use your data (leads, campaign content, chatbot logs) as needed to provide the Services (including storage, processing, analytics) and for quality-improvement of our Services (subject to our Privacy Policy).

  • You retain ownership of your data, subject to our rights to use it as above.

  • You shall not copy, modify or reverse-engineer our software or platform.

6. Confidentiality

Both parties shall keep the other’s confidential information strictly confidential and use it only for the purposes of this Agreement. Confidential information does not include information that is publicly known or rightfully received from a third party without restriction.

7. Warranties and disclaimers

  • We do not guarantee uninterrupted or error-free operation of the Services; we provide the Services on an “as-is” and “as available” basis.

  • We disclaim all other warranties, whether express or implied (including merchantability, fitness for a particular purpose, non-infringement).

  • You are responsible for determining whether the Services meet your business requirements and for all decisions made using the Services.

8. Limitation of liability

To the fullest extent permitted by law:

  • Neither we nor our affiliates or service providers will be liable for indirect, incidental, special, punitive or consequential damages (including lost profits, business interruption, loss of data) arising out of or related to this Agreement or your use of the Services.

  • Our aggregate liability under this Agreement shall not exceed the total fees paid by you to us in the preceding 12 months.

  • Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; the above limitations may not apply to you.

9. Term & termination

  • Term: The Agreement remains in force as long as you have an active account or use our Services.

  • Either party may terminate this Agreement: you by closing your account (subject to paying any outstanding charges); we by providing notice or suspending service (especially for breach, non-payment or illegal use).

  • Upon termination: you must stop using the Services; we will deactivate your account; you remain liable for any unpaid charges; we may delete or archive your data in accordance with our data-retention policy.

10. Data protection & privacy

By using our Services, you agree to our Privacy Policy. You also agree to comply with applicable data protection laws (including GDPR if you are in the EEA). If you import third-party data (leads, contacts) you warrant that you have the needed consents or lawful basis to process that data and to use our Services.

11. Changes to the Terms

We may revise these Terms & Conditions from time to time. We will post the “Last updated” date at the top and provide notice of material changes (via email or prominent website notice) before they become effective. Your continued use of the Services after the effective date constitutes your agreement to the updated terms.

12. Governing law & jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by the laws of Estonia.

Any dispute that cannot be resolved amicably shall be finally settled by binding arbitration administered by the Estonian Chamber of Commerce and Industry Arbitration Court, in accordance with its rules then in force.

The seat of arbitration shall be Tallinn, Estonia, the arbitration language shall be English, and the award shall be final and binding on both parties.

13. Miscellaneous

  • A failure by us to enforce any right or provision does not constitute a waiver of such right.

  • If a provision is found invalid or unenforceable, the remainder of the Agreement remains in effect.

  • You may not assign or transfer your rights or obligations under this Agreement without our prior written consent.

  • We may assign or transfer our rights and obligations to an affiliate or successor entity without your consent.

Questions?

Email us at hello@goauto.ai – we’re here to help.

goauto FLOW

Talk to leads. Answer questions. Close more with Flow. Handles FAQs, returns, product help, and lead routing through smart live chat that's always on.

goauto PULSE

Run SMS and email campaigns that actually convert. Bring back old leads, send reminders, handle support, and follow up — all from one place.

goauto ENGAGE

Follow-up and cold outreach that feel personal, not robotic. Reach leads by email or social platforms. Send timely and personalized messages.

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