Here’s how we do it 👇
Our eCommerce chatbot handles every interaction with intelligence and precision. It understands user intent – from buying or tracking orders to refunds or talking to a human.
It manages returns, exchanges, and store credits seamlessly, while smart upsell features boost conversions with personalized recommendations. Powered by your knowledge base, it delivers accurate, trustworthy answers without hallucination.
Identify the order, issue type, and customer preference in seconds, no tickets, no waiting.
Encourages customers to choose alternative products or upgrades during the return process.
Offer instant exchange or store credit options directly in chat, no agent needed.
Understand intent means the chatbot detects what the user wants — like buying, tracking, refunding, or talking to a human agent.
The chatbot delivers accurate answers directly from your stored FAQs and product data - ensuring consistent, reliable responses without hallucinating or guessing.
Manage and monitor all chatbot interactions from a single dashboard - track performance, review conversations, and update content in real time for full control and transparency.
Gain clear insights into your chatbot’s performance with detailed metrics on sessions, messages, leads, clicks, and sales.
Track what works, spot trends, and optimize every interaction for better results.
Track and manage all customer exchange requests directly through the chatbot.
Measure engagement by tracking how often users click chatbot buttons.
See how many customer interactions your chatbot handles over time.
Measure user engagement by tracking the average number of messages exchanged per session.
Identify top-performing products based on customer interest and interaction.
Monitor how many new leads your chatbot collects automatically.
Tailor the chatbot to match your brand and workflow perfectly. Adjust design, tone, and conversation flow to fit your customer experience, and add custom features or integrations as needed.
Whether it’s unique automations, branded visuals, or advanced logic – your chatbot can be fully customized to your business needs.
Integrate seamlessly with Shopify, WordPress, or your shop system to update order data in real time.
Integrate seamlessly with Shopify, WordPress, or your shop system to update order data in real time.
Integrate seamlessly with Shopify, WordPress, or your shop system to update order data in real time.
Integrate seamlessly with Shopify, WordPress, or your shop system to update order data in real time.
Looking for something specific?
Contact us for a custom quote — we can tailor features and integrations to fit your exact business needs.
Connect your chatbot effortlessly with leading platforms like Shopify and WordPress WooCommerce.
Sync order data, customer details, and product information in real time to deliver accurate, personalized responses. Enjoy seamless automation that keeps your store and chatbot perfectly aligned – no manual updates required.
Integrate seamlessly with Shopify to sync and update order data in real time.
Integrate seamlessly with WordPress WooCommerce to sync and update order data in real time.
Seamlessly connect Google Drive so your chatbot always has up-to-date, accurate information - automatically synced and available 24/7.
Not Just Your Ordinary Chatbot – Feature Comparison
Our Custom eCommerce Chatbot vs. Avg. Competitor
| Feature | Us | Avg. Competitor |
|---|---|---|
| Answers questions based on a knowledge base | Yes | Yes |
| Cloud knowledge base | Yes | Rarely |
| Return flow that leads to upsells | Yes, it can be customized | Missing |
| Own dashboard | Full analytics & control | Limited or none |
| Integrates with Shopify | Yes | Rarely |
| Integrates with WordPress / WooCommerce | Yes | Rarely |
| Hallucinates (Gives confident, but wrong answers) | Never | Often |
| Understands customer intent | High accuracy | Rarely |
| Feature | Us | Competitor |
|---|---|---|
| Answers from Knowledge Base | Yes | Yes |
| Return → Upsell flow | Built-in | Missing |
| Own dashboard | Full analytics | Limited |
| Shopify Integration | Yes | Rarely |
| WordPress WooCommerce Integration | Yes | Rarely |
| Hallucinations | Never | Often |
| Understands intent | High accuracy | Rarely |
Build your own chatbot in seconds. Preview it on your own website, free and tailored to your store.
Get a free chatbot in seconds
Quick, automated help increases the chance of repeat purchases, up to 74%.
Smart chatbot flows turn refund requests into kept revenue.
Revenue that used to disappear now stays in our clients businesses.
231 companies can’t be wrong. GoAuto Chatbot is the smartest way to convert and support.
“Within a week we recovered $6,200 in abandoned carts. The chat answered fit and ingredients instantly and customers checked out.”
“AOV is up 18% from product recommendations in chat. It bundles accessories without feeling salesy.”
“Shipping and returns questions used to flood our inbox. GoAuto now handles 70% of them, saving ~$1,300/month in support.”
“Setup took an afternoon. Since then, assisted visitors convert 3× higher and returns dropped with better sizing guidance.”
“Late-night shoppers finally get real answers. Cart abandonment fell 32% after adding GoAuto Chat.”
“Re-engagement through chat brought back $8,800 in ‘lost’ shoppers last month. Feels like an extra sales rep on duty 24/7.”
“No more copy-pasting answers. The bot speaks in our tone and routes edge cases to our team perfectly.”
“Within a week we recovered $6,200 in abandoned carts. The chat answered fit and ingredients instantly and customers checked out.”
“AOV is up 18% from product recommendations in chat. It bundles accessories without feeling salesy.”
“Shipping and returns questions used to flood our inbox. GoAuto now handles 70% of them, saving ~$1,300/month in support.”
“Setup took an afternoon. Since then, assisted visitors convert 3× higher and returns dropped with better sizing guidance.”
“Late-night shoppers finally get real answers. Cart abandonment fell 32% after adding GoAuto Chat.”
“Re-engagement through chat brought back $8,800 in ‘lost’ shoppers last month. Feels like an extra sales rep on duty 24/7.”
“No more copy-pasting answers. The bot speaks in our tone and routes edge cases to our team perfectly.”
Since we started using goauto, our customer response time has dropped by 80%, and our customers couldn’t be happier. It handles questions day and night, in multiple languages, and still feels like it’s truly part of our brand.
It’s both user-friendly and fast, not just in answering questions, but also in guiding visitors exactly where they need to go. Our chatbot easily understands complex questions and provides relevant answers.
Marketing & Sales Director, Villa Vie Residences
Each chatbot is fully customized to your brand and business needs. After a short onboarding process, we typically have your solution live within 2 weeks.
We custom-build every chatbot to match your workflows, tone of voice, and return logic.
For example, one of our clients wanted to automatically send a discount code when a damaged item was returned – the chatbot now apologizes, reorders the same SKU, and sends a discount code for their next purchase.
Yes. Our chatbot can manage the full return and exchange flow – including refund logic, upsell opportunities, and even reorders — all without human involvement.
The dashboard gives you full visibility into customer interactions:
And more..
Everything is presented clearly so you can track ROI and performance in real time.
Absolutely. Our chatbot connects directly with platforms like Shopify, WooCommerce, and HubSpot.
That means captured leads flow straight into your CRM, and the chatbot can access product, order, and customer data instantly.
The chatbot is built with intent detection – it understands when a customer wants to talk to a human and automatically connects them to your support team.
Yes. Beyond support, the chatbot captures leads directly from chat interactions, qualifies them, and sends them to your CRM or sales pipeline for follow-up.
Almost no technical setup is needed on your side.
Here’s what you do:
Add one small code snippet (or install our Shopify/WooCommerce app).
Share your product info, logo, and basic FAQs.
We handle everything else:
Setting up and training the chatbot on your store, products, and policies.
Connecting it to checkout, shipping, and customer service tools.
Ongoing optimization and analytics.
In short — setup takes just a few minutes, and we take care of all the technical work.
Book your free 30-min demo call to see how we can automate your support, lead follow-ups, and more.
We take a close look at your offers, audience, and setup, we'll see what’s working, what’s not, and where you’re leaving money on the table.
We’ll point out quick wins and smarter ways to boost conversions, from follow-ups to automations that save time and drive results.
You’ll get a clear roadmap of what to fix and where to focus next. Whether you work with us or not, you’ll leave with a plan that grows your business.
Talk to leads. Answer questions. Close more with Flow. Handles FAQs, returns, product help, and lead routing through smart live chat that's always on.
Run SMS and email campaigns that actually convert. Bring back old leads, send reminders, handle support, and follow up — all from one place.
Follow-up and cold outreach that feel personal, not robotic. Reach leads by email or social platforms. Send timely and personalized messages.
Book your free 30-min demo call to see how we can automate your support, lead follow-ups, and more.
